Open Position: Communications and Program Coordinator
Category: Regular Full Time, Year Round
Date Posted: January 2020
Eight Cousins is a local independent bookstore on Main Street in Falmouth, MA.
Our Mission Statement is: To share a love and appreciation of books and reading with the wider Falmouth community and to support the continued innovative, educational, diverse, and artistic creations of authors, illustrators, editors, publishers, and booksellers.
Enthusiasm for our mission is a must.
Eight Cousins benefits for full time employees include paid sick time and vacation, Simple IRA matching, and staff discount.
We pride ourselves on prioritizing an inclusive, friendly work environment.
Job Description: The Communication and Programs Coordinator will have bookselling responsibilities (see job description below), will oversee digital media and print media, and will be responsible for planning, arranging, and executing the programs schedule. This position reports to the General Manager and meets regularly to coordinate with the Book, Children’s Book, and Gift department buyers.
The coordinator will schedule and oversee all digital and print communication — both written and image-based — for Eight Cousins. Digital communication includes: the store’s website, a monthly newsletter, weekly event update newsletters in the summer and during the holidays, and our social media sites, such as Wordpress, Facebook, Instagram, and other media. Print communication includes: store signage, posters, display and promotional materials, sign boards, print advertising, and store brochures. The coordinator will remain up to date on store and departmental priorities, staff interests, as well as industry and local news in order to maintain ongoing communication with the Eight Cousins community.
Based on contributions from owners, staff, customers and through individual initiatives, the coordinator will collaborate with the publishing industry (sales reps, publicity, and marketing teams), authors, illustrators, gift reps, and community liaisons to create an annual programs calendar for the store that is both sales and community driven. The coordinator is responsible for communicating with collaborators, participants, store staff, and the community about the programs schedule. The coordinator will provide timely feedback to publishing contacts and owners about the success and sales of each event.
The position will incorporate responsibilities not listed if the work is similar, related, or a logical assignment to the position. All Eight Cousins staff members are occasionally asked to fill in when co-workers are out of store due to illness or vacation or when new projects arise. Training and scheduling for these short-term substitutions are provided with as much advance notice as possible. All employee schedules include evening and/or weekend shifts.
Skills: Skills include strong written and verbal communication, the ability to organize at both the macro and the micro level, and a willingness to develop new ideas.
Strategic planning skills coupled with creative thinking will help the coordinator negotiate priorities and navigate unexpected circumstances.
It will be necessary at times to coordinate staff as well as facilitate crowd control at events. The coordinator will need to host events of varying sizes comfortably.
Photography and basic graphic design skills are helpful, but not required.
Flexibility and team work are a must.
Experience: The ideal candidate will have experience in at least one of the following industries: bookselling/publishing, marketing, event planning, OR customer service/retail.
Training on programs, industry tools, and store communication standards will be provided. Conference attendance to be negotiated.
Bookseller Job Description
Front-line booksellers are often the first point of contact for customers and therefore are expected to create a friendly, professional, helpful environment on the store floor. They feel comfortable talking about and hand selling a range of books and gifts, but often have a specialization in one particular age group or genre.
Primary responsibilities include customer service, point-of-sale transactions, basic merchandising and inventory, maintaining store environment, and participating in store promotional and media materials.
- Customer service includes greeting customers, strong knowledge of store inventory, ability to give expert advice on store inventory, general awareness of publishing industry, hand-selling, assessing customer needs, helpful attitude, research skills, and the perseverance to find a book even when the customer isn’t able to provide a lot of information.
- Point-of-sale transactions include sales, returns, gift card processing, taking special orders, and gift-wrapping. The ability to work quickly with minimal mistakes is key.
- Basic merchandising and inventory includes assisting with shelving, restock, returns, creating displays, organizing book and gift merchandise, and physical inventory.
- Maintaining store environment (floor, back room, foyer, front steps, and outside the back door) includes keeping store environment clean, safe, and comfortable for customers and staff. Duties change throughout the year, but often include vacuuming, dusting, sweeping, snow shoveling (winter), moving or breaking down boxes, cleaning bathroom facilities, trash, and recycling. Maintaining store environment also includes keeping the register area stocked and organized.
- Participating in store promotions and media includes contributions to the newsletter, written reviews, awareness of upcoming events and promotions, and occasional contributions to social media sites.
Strong knowledge of and passion for books.
Strong communication and critical thinking skills.
Basic computer skills, including MSOffice and internet software as well as the ability to learn our store's Point of Sale system and inventory database (training provided).
Flexibility and willingness to work in a fast-paced retail environment.
Must be available for training.
Must be available to work some evenings and weekends.